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Online fraud guarantee

Security Guaranteed

We do everything we can to protect you online - but in the unlikely event of fraud, we promise you won't lose out. All our online banking customers automatically benefit from our online fraud guarantee:

If a customer of our online service is a victim of online fraud, we guarantee that they won't lose any money from their account, and will always be reimbursed in full.

For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps to protect yourself online.

Internet Banking Helpdesk for Current Account and Instant Access Savings Account

08458 50 60 29

Internet Banking Helpdesk for all other accounts

+44 1534 848 521

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