Resource centre
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Terms and conditions for banking and savings products
The conditions in this leaflet, along with the relevant special conditions, apply to the range of accounts provided by us, and explain how the accounts work. You should read these conditions carefully and keep them for future reference as they tell you about your account and the contract between you and the Bank.
What you need to provide - verifying your identity, name and address
Your identity is unique and worth protecting. Which is why, at Bank of Scotland
International, we make a point of getting to know our customers – even before they open an account. This document outlines exactly what information we need when you make your application and the format in which it needs to be supplied.
Charges
Although there are no monthly fees when you bank with us, we do make a charge for some more specialised services. Full details are outlined below. If you would like us to advise you of the most cost-effective option to carry out a transaction, please call.
European Union Savings Tax Directive
If you reside in an EU member state and earn savings income in another EU member state, you are likely to be affected by the European Union Savings Tax Directive. Download this leaflet for more information about the Directive.
Internal Funds Transfer Request Form
Complete this form if you have opened a new Bank of Scotland International account and would like to transfer money from your existing Bank of Scotland International, Halifax plc or Bank of Scotland account.
About you: Personal information and how we use it
Data Protection Act and how it protects you, how we use your personal information and how you can help us prevent crime.
Security and Privacy
How to protect yourself online
Complaints
We aim to provide the highest standard of service to our customers - but know that sometimes, things go wrong. If you have a problem or complaint we want to know.